This Refund Policy explains the circumstances under which Printmere LLC will consider refund requests for services purchased through our website or any signed proposal. We are committed to handling refund requests fairly and transparently. By engaging our services, you agree to the terms below.
Contents
1. General Policy
Printmere LLC provides professional digital consulting and development services. Because each engagement involves time, expertise, and resource allocation, refunds are evaluated on a case-by-case basis according to the rules described in this policy. We aim to resolve every concern fairly, beginning with direct communication and, when appropriate, project adjustments before a refund is considered.
2. Refund Eligibility
A refund request may be considered when one or more of the following conditions apply:
- The Client submits the request within seven (7) calendar days of the initial payment for the relevant service.
- Work on the project has not yet begun, or only the initial discovery stage has been completed.
- Printmere is unable to deliver the agreed scope due to circumstances within our control.
- A duplicate or accidental charge has occurred.
Refunds for projects already in progress will be calculated proportionally based on the work and resources already committed and may exclude time spent on consulting calls, discovery, planning, and any third-party costs already paid on the Client's behalf.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Substantial work (typically more than 25% of the agreed scope) has already been completed and delivered, including drafts, design mockups, code, or strategy documents.
- The Client fails to provide required content, credentials, feedback, or approvals after reasonable requests, causing delivery to stall.
- The Client changes their mind about the project after work has commenced and deliverables are in progress.
- Costs paid to third parties on the Client's behalf (themes, plugins, fonts, stock assets, hosting credits, domain registrations, etc.) are non-refundable once purchased.
- Service results that depend on factors outside our control (such as search engine rankings, conversion rates, or revenue) do not match the Client's expectations, where the agreed work itself was delivered.
- The request is made after the seven (7) day eligibility window described above.
- Maintenance plans, subscriptions, or recurring services for any period already commenced.
4. Custom Work
Custom design and development work is, by its nature, tailored to the Client's specific requirements and is not resalable to other parties. As a result, once design drafts, code, or other custom deliverables have been produced, the corresponding fees are generally non-refundable. We will, however, work with the Client on reasonable revisions within the scope agreed in the proposal.
5. Project Cancellation
If a project is cancelled by the Client during execution, Printmere will:
- Stop work as soon as practical after receiving written notice of cancellation.
- Calculate the proportional value of work completed up to the cancellation date.
- Deduct any non-recoverable third-party costs already incurred for the project.
- Refund any remaining balance, if applicable, according to the timelines below.
If a project is cancelled by Printmere due to reasons within our control, the Client will be refunded for any work paid for but not delivered.
6. 7-Day Review Period
Each refund request is reviewed individually within seven (7) business days of receipt. During this period, our team will:
- Confirm the details of the engagement, including scope, deliverables, and progress.
- Review communications, deliverables, and payments to date.
- Determine the appropriate resolution: full refund, partial refund, project credit, or adjustment.
- Communicate the outcome in writing to the Client.
7. How to Request a Refund
To submit a refund request, please email Support@printmere.com with the following information:
- Full name and company name used at purchase.
- Email address used at purchase.
- Date of payment and approximate amount.
- Description of the service purchased and the reason for the refund request.
- Any relevant communications, invoices, or supporting documents.
8. Processing & Method
Approved refunds are issued to the original method of payment whenever possible. Processing times depend on the payment provider and typically range from five (5) to fifteen (15) business days after approval. Bank or card statements may reflect the refund slightly later, depending on the issuing institution.
9. Disputes & Chargebacks
We encourage Clients to contact us first if there is any concern with billing or service delivery. Most issues can be resolved promptly through direct communication. Initiating a chargeback without first contacting us may delay resolution and, where the dispute is found to be without merit, may result in collection of the disputed amount plus reasonable administrative fees. By engaging our services, the Client agrees to attempt resolution with Printmere in good faith before initiating a chargeback or formal dispute.
10. Contact
If you have any questions about this Refund Policy or would like to submit a refund request, please contact us:
Printmere LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: Support@printmere.com
Phone: +1 (307) 248-5902